Our guarantee is simple. We're so confident you’ll get amazing value right from the start with any of our workshops that we offer a 30-day money-back guarantee, with no questions asked, if you’re not completely satisfied with your purchase.
To receive a refund, we ask that you send an email to us at [email protected] within 30 days of your purchase. Please include your full name, the title of the workshop, and the date of purchase. You do not have to include a reason, but we always appreciate feedback on our programs. You will receive a credit to the original form of payment for the amount of your purchase within 7-10 business days of the request.
Please note that we do not issue refunds after 30 days from the date of purchase.
How do I get a paid invoice for a purchase?
You will receive by email a receipt for your payment at the time of purchase. If you also require a paid invoice, please send an email to us at [email protected] with your full name, the title of the workshop, and the date of purchase.
What if I'm having trouble logging in?
First, be sure you are entering the same email address you used when setting up your account. You can reset your account password by following these steps:
1. Click the "Forgot Your password?" link below the email address and password fields.
2. Follow the next steps to reset your password—which will include going to your email inbox and clicking a reset URL.
If you cannot remember the email address or are having trouble resetting your password, please send an email to us at [email protected] with your full name and the title of the workshop.
What do I do if I'm having a technical problem accessing the workshop or lessons?
You can find step-by-step solutions to a number of common technical problems in the Teachable support center.
The lesson videos won't play.
If you're having a problem playing the lesson videos, one of these solutions may resolve the issue.
Refresh the web page. As basic as it sounds, try refreshing the web page.
Try a different web browser. Sometimes out-of-date web browsers can cause issues when playing course videos. We recommend using an updated version of Chrome or Firefox.
Test your internet speed. Sometimes a slow internet connection can cause videos not to play properly. Visit www.speedtest.net to see if your internet connection speed is the culprit. Or try connecting to another WiFi network to see if the problem is resolved.
If using a mobile device, switch to a computer. Although Teachable course videos can play on mobile devices, they will not work the same as in a web browser. For instance, videos will not autoplay on mobile devices as they will on a desktop browser.
What if I'm still having a problem?
If you are experiencing more advanced technical difficulties or certain system errors, please send an email to us at [email protected] with your full name, the title of the workshop, and a full description of the trouble you're experiencing. Be sure to include the URL of the page, as well as what browser and operating system you're using.